All products from mountingdreamonline.com have a 30-Day Money Back Guarantee. Items within 30 days from the day you receive it in good condition can be returned, refund will be issue after we receive the return.
Return product requirement
Product must be in good condition in their original packaging without broken or missing parts, or extra fees will be charged.
If the product that is broken, missing part or defective when customers open it, please email to firstname.lastname@example.org with clear pictures.
Return shipping rates
Customer will be responsible for the return shipping rates if:
1. The product is damaged by customer;
2. The product is placed by customer’s mistake.
3. Mounting Dream will be responsible for the return shipping rate if:
4. The product is defective;
5. The product is missing part when customers open it.
Please kindly note that Mounting Dream will not be responsible for any lost if return product is lost or stolen during delivery/transit.
3-step to return
Step 1. Check if the product qualifies the return requirement above;
tep 2. Submit a return request by emailing to email@example.com with your order number and the detailed problem you are encounter.
Once the request is approved, please ship the product to the address we offered and notice us the tracking number and
we will notice you and issue refund once we get the product.
Important Note: Please do not return any product directly to the package address. Returns are required to send to the address we provided. No refund will be issued if the product is sent back to the package address or without approval.