If you have any problems, please provide email us with the following details and your concerns, we will respond within 24 hours
1. Full model number of your TV;
2. What is your wall made of? Dry wall with wood studs or concete wall?
3. The item number/SKU of our product
Or you may call our office (626) 604-9048 (9:00 am to 5:00 pm business day)
Have a good day!