If the product you ordered from Mounting Dream don’t work within 30 days of purchase, please Messenger us or email to: firstname.lastname@example.org, our customer service team will offer professional help (Mostly issues could be solved). And if our technical staff can’t resolve your problem, we will refund your money according to the following return and refund policy.
1. Return product must meet the following requirement:
Product must be in good condition in their original package without broken or missing parts, or extra fees will be charged to customer from the refund. If the product that is broken, missing part or defective when customers open it, please email to email@example.com with clear pictures.
2. Who will be responsible for return shipping rates?
A: The product is damaged or replaced by customer’s mistake, the shipping rate will be credited to customer.
B: The product is defective, missing part when customers open it, the shipping rare will be credited to Mounting Dream.
Please kindly note that Mounting Dream will not be responsible for any lost if return product is lost or stolen during delivery/transit.
3-step to return
A .Check if the product meets the return requirement above;
2. Submit a return request by emailing to firstname.lastname@example.org with your order number and the detailed problem you are encounter.
3. Once the request is approved, please ship the product to the address we offered and notice us the tracking number and we will notice you and issue refund once we get the product.
Important Note: Please do not return any product directly to the package address. Returns are required to send to the address we provided. No refund will be issued if the product is sent back to the package address or without approval.
Orders will be processed to shipping within 1 business day after the confirmation. All products are free shipping to Mainland of United State by Stander Shipping and may take 3-5 business days to delivery. Shipping free will be applied to your order if you choose premium shipping service. It depends on how many products (weight) you ordered and how argent you want it to be delivered. All products shipped from Mounting Dream are brand new.