For B2C customers, Orders will be shipped out within 1 business day from our warehouse after we receive your order successfully by FedEx or USPS and the tracking will be updated after we get it from carrier. It usually 2-3 days to delivery your order without weather/carrier/customs delays, but sometimes it may take 2-6 business days if you are locate in a very remote city
For B2B customers, we schedule truck carrier pick up within 1 business day after we receive your order successfully and it may take 2-6 business days to delivery the items without weather/carrier/customs delays.
All products from mountingdreamonline.com have a 30-Days Money Back Guarantee. Items within 30 days from the day you receive in good condition can be returned. Refund will be issued after we receive the return.
Return Product Requirement
Product must be in good condition in their original packaging without broken or missing parts, or extra fees will be charged.
If the product that is broken, part-missing or defective when customers open it, please email to email@example.com with clear pictures.
Return Shipping Rates
Customer will be responsible for the return shipping rates if:
1. The product is damaged by customer;
2. The product is placed by customer’s mistake.
Mounting Dream will be responsible for the return shipping rate if:
1. The product is defective;
2. The product is missing part when customers open it.
Please kindly note that Mounting Dream will not be responsible for any lost if return product is lost or stolen during delivery/transit.
3-Step to Return
Step 1. Check if the product qualifies the return requirement above;
Step 2. Submit a return request by emailing to firstname.lastname@example.org with your order number and the detailed problem you are encounter.
Step 3. Ship the item back with the order number for reference and let us know the tracking. We will refund you after we get the items in good condition. Refund will be issued and refunded to the original payment method in 1 day!
Important Note: Please do not return any product directly to the package address. Return item is required to send to the address we provided. No refund will be issued if the product is sent back to the package address or without approval.